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Loyalty Programs: What Works And What Doesn’t


It's no secret that loyalty programs have become increasingly popular. According to a survey by Lending Tree, about 80% of American consumers are members of at least one loyalty program.


A loyalty program can also have a significant impact on customer happiness and an overall increase in revenue. A study by McKinsey, for example, found that customers who are members of a loyalty program are 59% more likely to choose a brand over a competitor and 43% more likely to buy weekly. In fact, the study found that customers who are members of a loyalty program are 62% more likely to spend more on the brand. But what makes a loyalty program successful? A number of factors can contribute to the success of a loyalty program, such as:


1. Offering Exclusive Benefits: By offering perks that are not available to non-members, loyalty programs can create a sense of exclusivity that encourages customers to return to a brand.


2. Personalizing The Experience: This could involve sending targeted communications or offering rewards based on past purchase history.


3. Making It Easy For Customers To Participate: A loyalty program is more likely to succeed if it is easy for customers to sign up and take advantage of the benefits. If a loyalty program is too complicated or time-consuming, customers may be less likely to participate.


This increased spending can lead to a significant increase in revenue for businesses and brand loyalty.

By taking these factors into account, businesses can increase the chances of their loyalty program being successful. Based on these three factors, this article will look at what works and what doesn't in terms of implementing a program.


How To Create An Effective Loyalty Program

There is no one-size-fits-all answer to this question, as the perfect loyalty system will vary depending on your business's and your customers' needs. However, here are a few tips that can help you create a loyalty system that is both professional and effective:


1. Make it easy for customers to earn rewards.

One of the key factors in a successful loyalty program is making it easy for customers to earn rewards. This means ensuring that your program has simple, straightforward rules and that rewards are given quickly and easily.


Research from the Verde Group cited in the Harvard Business Review shows that when "loyal members encounter service failures—shipping issues, problems with returns, stockouts and the like—they get more upset than customers who are not members of the program." Ensuring your loyalty program is easy to use and straightforward could help ensure these customer experience frustrations don't arise.


2. Offer a variety of rewards.

Another important factor in creating a successful loyalty program is offering a variety of rewards. This could include things like discounts, free products or services or special access to events or products. By offering a range of rewards, you can appeal to a wider range of customers and encourage them to participate in your program.


3. Use technology to power your loyalty program.

In today's digital age, it's essential to use technology to power your loyalty program. This could include using an app or website to track customer activity and rewards, or using online tools such as social media or email marketing to promote your program and encourage participation. The right technology can make it easy for customers to participate in your program and ensure that they receive their rewards quickly and easily.


Conclusion

Loyalty programs are an important tool for businesses to keep customers coming back. By offering rewards for loyalty, businesses can encourage customers to stick with them rather than taking their business elsewhere. In addition, loyalty programs can help businesses to build relationships with their customers and create a sense of community.


Loyalty programs can also be used to generate data about customer behavior, which can be used to improve the customer experience. In fact, in today's competitive landscape, loyalty programs are crucial to keeping customers happy and engaged.


Vignesh Wadarajan is the CEO of NinjaOS. A serial Entrepreneur and Actor. Read Vignesh Wadarajan's full executive profile here.


#StartupNews #Fintech

 

NinjaOS is a part of our Batch 5 GIA Jakarta Program.

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